Hope Family Health Services
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Sumner North Health Center 1124 New HWY 52 E
Westmoreland, TN 37186
Organization Details

Fiscal Year

Fiscal Year Start


Fiscal Year End


Projected Revenue


Projected Expenses


Organizational Budgets and Other Documents

HOPE Family Health Services 2022 Budget 2022
HOPE Family Health Services 2021 Budget 2021
HOPE Family Health Services 2020 Budget 2020
HOPE Family Health Services 2019 Budget 2019
HOPE Family Health Services 2018 Budget 2018
HOPE Family Health Services 2017 Budget 2017
HOPE Family Health Services 2016 Budget 2016
HOPE Family Health Services 2015 Budget 2015
HOPE Family Health Services 2014 Budget 2014
HOPE Family Health Services 2013 Budget 2013
hope family health services 2011 budget 2011
hope family health services 2009 budget 2009
hope family health services 2008 budget 2008
hope family health services 2007 budget 2007
hope family health services 2006 budget 2006

IRS Letter of Exemption

hope family health services irs ltr

Detailed Financials

Revenue and Expenses
Fiscal Year202120202019
Total Revenue $6,410,973.00$5,460,324.00
Total Expenses $5,582,400.00$4,875,026.00
Revenue Less Expenses ($-0.00)$828,573.00$585,298.00

Revenue Sources
Fiscal Year202120202019
Foundation and Corporation Contributions $373,718.00$433,313.00
Government - Federal $2,504,547.00$1,996,830.00
Government - State $217,093.00$51,350.00
Government - Local $0.00$0.00
Government - Unspecified $61,801.00$49,967.00
Individual Contributions $123,862.00$31,915.00
Indirect Public Support $0.00$0.00
Earned Revenue $3,129,952.00$2,896,949.00
Investment Income, Net of Losses $0.00$0.00
Membership Dues $0.00$0.00
Special Events $0.00$0.00
Revenue In-Kind $12,800.00$0.00
Other $0.00$0.00

Expense Allocation
Fiscal Year202120202019
Program Expense $4,257,378.00$3,497,532.00
Administration Expense $1,325,022.00$1,377,494.00
Fundraising Expense $0.00$0.00
Total Revenue/Total Expenses 115%112%
Program Expense/Total Expenses 76%72%
Fundraising Expense/Contributed Revenue 0%0%

Top Funding Sources
Fiscal Year202120202019
Top Funding Source & Dollar Amount $0.00Program Revenue
Program Revenue
Second Highest Funding Source & Dollar Amount $0.00Federal Government Grants
Federal Government Grants
Third Highest Funding Source & Dollar Amount $0.00Foundations and Corporations
Foundations and Corporations

Assets and Liabilities
Fiscal Year202120202019
Total Assets $4,000,107.00$2,415,191.00
Current Assets $2,394,326.00$1,104,433.00
Long-Term Liabilities $1,841,063.00$1,068,415.00
Current Liabilities $315,155.00$362,658.00
Total Net Assets $1,843,889.00$984,118.00

Endowment Info

Do you have an endowment?


Capital Campaign Info

Are you currently in a Capital Campaign?


Do you anticipate a campaign in the next 5 years?


Solicitation Permit Info

State Charitable Solicitations Permit


Permit Expiration Month


Permit Expiration Year


Form 990s

Form 990 2020
Hope Family Health 2019 Form 990 Pt. 1 2019
Hope Family Health 2019 Pt. 2 2019
Hope Family Health Services 2018 990 2018
hope family health services 2017 990 2017
hope family health services 2016 990 2016
hope family health services 2015 990 2015
hope family health services 2014 990 2014
hope family health services 2013 990 2013
hope family health services 2012 990 2012
hope family health services 2011 990 2011
hope family health services 2010 990 2010
hope family health services 2009 990 2009
hope family health services 2008 990 2008
hope family health services 2007 990 2007
hope family health services 2006 990 2006
hope family health services 2005 990 2005

Audit Documents

HOPE Family Health Services Audit Report 2020 2020
HOPE Family Health Services 2019 Audit Report 2019
HOPE Family Health Services 2018 Audit 2018
HOPE family health services 2017 audit 2017
HOPE family health services 2016 audit 2016
HOPE family health services 2015 audit 2015
HOPE family health-Preliminary Report Letter 2015
HOPE family health services 2014 audit 2014
hope family health services 2013 audit 2013
hope family health services 2012 audit 2012
hope family health services 2011 audit 2011
hope family health services 2010 audit 2010
hope family health services 2009 audit 2009
hope family health services 2008 audit 2008
hope family health services 2007 audit 2007

CEO/Executive Director/Board Comments

Before the COVID-19 crisis began, HOPE was navigating a staff transition with the departure of long-time CFO Mario Flores and the promotion of Lisa Matthews to that position in January of 2020. Accordingly, we postponed our annual external audit, which normally occurs in May every year, to mid-August, to allow Lisa time to settle into her position before having to prepare for audit. We will update the applicable portions of our Giving Matters profile to include 2019 audited financials and 2020 990 as that information becomes available.

As is the case for many other nonprofits, COVID-19 poses HOPE Family Health's biggest current financial challenge. At the same time, the pandemic also provides an opportunity for HOPE to shine as we fulfil our mission in a new way in our community.

COVID-19 hit in February of 2020 and almost overnight, changed virtually everything about how we deliver healthcare. And though COVID has hit everyone hard, healthcare facilities like HOPE, tasked with caring for the highest-risk COVID patients, arguably carry a disproportionate burden.

• The population in HOPE's rural service area rates higher for diabetes, heart disease, obesity, COPD, and other chronic conditions at high risk of complications or death from COVID than most of Tennessee and the U.S.

• Over 90% of individuals in HOPE's service area fall below 200% of the Federal Poverty Level, while about one-third lack health insurance.

• 16% of HOPE's patients self-report as Hispanic, Black or more than one race (compared to 3% in the service area).

As shown by the data above, HOPE serves patients who are at a disproportionately higher than average risk of contracting COVID and suffering complications, but often have fewer resources to prevent and combat COVID.

There are several specific ways in which the COVID pandemic has challenged HOPE financially.
• First, our in-person visits plummeted beginning in March, as we began providing routine visits through telemedicine or, for those without internet, by phone. Although Congress mandated that insurance reimburse for these virtual visits, the medical coding required for reimbursement is complex and has changed several times, causing major delays in payment.
• Second, patient payments have decreased due to increasing unemployment and financial distress in our service area.
• Third, HOPE's expenses have increased dramatically as we have hired staff for our drive-through COVID testing center; purchased large quantities of PPE, hand sanitizers and disinfecting cleaners; paid the lab to process COVID tests; hired an employee to hand-deliver prescriptions to patients in their cars and screen/triage patients in their cars; and hired additional nursing staff to handle patient call volume, which has doubled since the pandemic began.

HOPE has been fortunate to receive three federal HRSA COVID relief grants as well as Paycheck Protection Program funding, which have helped us cover these additional COVID-related services and expenses. However, we are dealing with a brand new disease, and so we do not know how long we'll need to provide these additional services or what new services may be necessary in the future as we continue to address the pandemic in our community. HOPE is seeking any additional funding that may be available so that we can continue to address the need and care for our patients as they face this unprecedented disease.

In addition to seeking supplemental funding wherever possible, HOPE tackles the COVID challenge the same way we have conquered previous challenges: relying on our team's unity, mutual support and creativity, drawing strength from prayer and faith, and diligently seeking the best ways to care for our community.

Here are some opportunities the pandemic has given us to care for our patients and staff. Specific actions we have taken include:
• Extensive use of telemedicine for both medical and behavioral visits, as appropriate
• The provision of culturally competent care, including the services of a bilingual navigator and bilingual staff, to address the disproportionately high risk that COVID poses to our minority patients
• A volunteer program to help screen and triage patients and deliver medication to patients in their cars
• Free drive-through COVID testing for both insured and uninsured patients, weekdays 10:00 a.m.-3;00 p.m.
• Provision of masks and hand sanitizer to patients
• Regular phone calls providing careful support for and management of COVID patients
• A "Pandemic Premium Pay" bonus for staff, with the highest pay going to front-line workers whose jobs directly expose them to COVID
• Endeavoring to give each clinical staff member one day off per week

Considerations for the future include providing free antibody testing for the community and vigilantly monitoring both the constantly changing trajectory of COVID-19 and our community's emerging needs. Our Rapid Response Team, a group of HOPE leaders appointed specifically to manage the COVID crisis, meets twice weekly to assess the current situation and decide whether to make any strategic changes to ensure we provide the most relevant, up-to-date care.

I am confident that HOPE will seek creative solutions for, and eventually overcome, the financial challenges posed by the COVID pandemic, and will continue to take advantage of the opportunity which the crisis has given us to live out our mission more fully by caring for our community.

Foundation Staff Comments

Financial figures are taken from the 990. Financial documents were prepared by Terry Horne, CPA & Associates, P.C. Comments provided by Nicole Rose 11/01/2021.