Executive Director

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Executive Director	Ms. Lisa Terry
E-mail	lisa.terry@hopeclnc.org
Term Start	March 1996
Lisa's Experience: Lisa Terry is a certified Family Nurse Practitioner. She holds a masters degree in Nursing. She has been with Primary Care & Hope Clinic since 1996.

Senior Staff

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Name	Title
Ms. Angie Murray	Chief Operations Officer
Ms. Lisa Terry	Chief Executive Officer
Mr. Sean Gilliland	Chief Information Officer
Ms. Shane Smith	Chief Financial Officer

Staff

Full Time Staff	104
Part Time Staff	10
Volunteers	0
Contractors	0
Retention Rate	85%

Plans & Policies

Does your organization have a Fundraising Plan?	Under Development
Does your organization have a Strategic Plan?	Yes
Years Strategic Plan Considers	3
When was the Strategic Plan adopted?	October 2022
Does your organization have a Management Succession Plan?	Yes
Does your organization have a Policy and Procedure Plan?	Yes
Does the organization have a Nondiscrimination Policy?	Yes
Does the organization have a Whistle Blower Policy?	Yes
Does the organization have a Document Destruction Policy?	No

Evaluation

Is there a formal evaluation for...		Frequency (if applicable)
CEO/Executive Director	Yes	Annually
Senior Management	Yes	Annually
Non-Management	Yes	Annually

Affiliations

Affiliation	Year
Primary Care Association of Tennessee	2006
Rutherford County Chamber of Commerce	2003
United Way Member Agency	1993

External Assessments and Accreditations

Assessment/Accreditation	Year
Diabetes Education Accreditation Program of American Association of Diabetes Educators	2012
Federally Qualified Health Centers (FQHC)	2012

Awards

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Award / Recognition	Organization	Year
Patient-Centered Medical Home	National Committee for Quality Assurance	2023

CEO/Executive Director/Board Comments

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FQHC designation along with the expansion to our Smyrna location has provided us with the opportunity to increase the number of providers and staff and expand direct services to meet the increased patient demand.